IG3 Education is committed to compliance with privacy laws which apply to its businesses, and which set out standards for the management of personal information. This policy outlines our personal information management practices in relation to:

  1. The type of personal information we collect and hold
  2. How we collect and hold it
  3. The purposes for which we collect, hold, use and disclose it
  4. Your right to access and seek correction of information held
  5. How you may complain about privacy matters
  6. Our sharing of your personal information overseas.

It’s your choice whether to provide your personal information. However, if you don’t, we will be unable to fulfill your request for the provision of services. The personal information we collect and hold is what is reasonably necessary for our business functions and activities. We collect, hold, use and disclose clients’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations. We may also use and disclose your information for purposes related to those mentioned above, such as:

  • Assisting with your questions and complaints
  • Arranging for services to be provided by third parties
  • Enhancing our customer service and product options
  • Internal operations, such as record keeping, data analytics, auditing or training.

When we collect and hold personal information, it is of the following kinds:

  1. Your personal details such as your name, addresses, telephone numbers, age and gender
  2. How and when you use our services or requests for services not listed on our website
  3. Your stated or likely preferences or requirements, for example which products and services you purchase or inquire about.

MANAGEMENT AND SECURITY OF PERSONAL INFORMATION
Members of staff of IG3 Education are required to respect the confidentiality of school personnel, pupils’ and parents’ personal information and the privacy of individuals. IG3 Education has in place steps to protect the personal information IG3 Education holds from misuse, loss, unauthorised access, modification or disclosure by the use of various methods, including locked storage of paper records and pass-worded access rights to computerised records.

COLLECTION OF PERSONAL INFORMATION
When we collect personal information about you, we do so by making a record of it. Whether your personal information is gathered through face-to-face meetings or by interacting with us via telephone, mail, internet, or other methods, we take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files, and other formats. We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification, or improper disclosure. These include instructing our staff who handle personal information to respect the confidentiality of customer information and the privacy of individuals. When we no longer need your personal information, we will delete, destroy, or de-identify it. Users may request that all their personal data be deleted from our service, and we will provide written confirmation of such deletion upon request.

We collect personal information when:

  1. You register with us, for example, to create an account.
  2. You communicate with us online.
  3. You take part in our testimonials and surveys.
  4. You deal with us in other ways involving a need for personal information to be provided, such as when you make an enquiry or complaint.
  5. When you visit our websites, social media pages, or mobile applications, we may collect information about you using technology which is not apparent to you, for example, “cookies”.

When we collect, hold, and use your personal information, we do so primarily to sell and promote goods and services to you and to improve the range of services provided through our website. This information may also be used to assist in the provision of services to clients and to investigate enquiries and complaints that may arise as a result of the provision or non-provision of services.

We may collect, hold, use, and disclose your personal information for other purposes which are within reasonable expectations or where permitted by law.

 

LINKS TO THIRD PARTY WEBSITES
Our website has links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by this policy, and these sites are not subject to IG3 Education ‘s privacy standards and procedures.

UPDATING PERSONAL INFORMATION
IG3 Education endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update their personal information held by IG3 Education by contacting the IG3 Education Chief Financial Officer at any time via email at [email protected] or in writing to PO Box 1255, Mudgeeraba, QLD, 4213. The Australian Privacy Principles require that IG3 Education not store personal information any longer than is necessary.

You have the right to check what personal information IG3 Education holds about you

Under the Commonwealth Privacy Act 1988, individuals have the right to obtain access to any personal information which IG3 Education holds and to advise IG3 Education of any perceived inaccuracy. There are some exceptions to this right set out in the Act. For example, such exclusions might include where release of the information would have an unreasonable impact on the privacy of others, or where the release may result in a breach of duty of care to a student whose information IG3 Education holds.

To make a request to access any information IG3 Education holds about you please contact the IG3 Education Chief Financial Officer via email at [email protected] or in writing to PO Box 1255, Mudgeeraba, QLD, 4211. IG3 Education may require you to verify your identity and specify what information you require.

 

IG3 Education may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing, and copying any material requested, except for student academic reports and user data. Student academic reports can be exported by the user in a reusable format at no cost. Additionally, users may request their personal data, which will be provided in a reusable format at no cost. If the information sought is extensive, IG3 Education will advise the likely cost in advance for other types of requests.

If you wish to complain about a breach of the privacy rules that bind us, we may ask you to put your complaint in writing addressed to the IG3 Education Chief Financial Officer at PO Box 1255, Mudgeeraba, QLD, 4211. and provide details. We may discuss your complaint with our personnel and our service providers and others as appropriate.

We will investigate the matter and attempt to resolve it in a timely way. We will inform you in writing about the outcome of the investigation. If we are not able to resolve your complaint to your satisfaction and no other complaint resolution procedures are agreed or required by law, your complaint may be referred to the Privacy Commissioner for further investigation and we will provide you with the Commissioner’s contact details.

This privacy policy is current at the date below. We may change it periodically.

More information about privacy law and privacy principles is available from the Privacy Commissioner.

The Privacy Commissioner may be contacted at www.oaic.gov.au or email – [email protected] (Australia)

Sub-Processors

We may engage third-party service providers (sub-processors) to process personal data on our behalf to deliver our services. Below is a list of sub-processors we use, along with relevant details about their roles, the data they process, and where the data is stored.

List of Sub-Processors

  1. Google Analytics
  • OrganiSation: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Contact Information: Website: https://analytics.google.com, Email: [email protected]
  • Purpose of Processing: To analyze website traffic and user behavior for improving our services.
  • Data Types Processed: IP address, browser type, device information, pages visited, and time spent on pages.
  • Legal Basis for Processing: Consent (obtained via cookie consent banner) or legitimate interest (for anonymized analytics data).
  • Countries Where Data May Be Processed or Stored: United States, European Union (data may be transferred internationally under the EU-US Data Privacy Framework).
  1. Cloudflare
  • OrganiSation: Cloudflare, Inc., 101 Townsend St, San Francisco, CA 94107, USA
  • Contact Information: Website: https://www.cloudflare.com, Email: [email protected]
  • Purpose of Processing: To provide content delivery network (CDN) services, improve website performance, and enhance security through DDoS protection and traffic management.
  • Data Types Processed: IP address, browser type, device information, and website traffic data.
  • Legal Basis for Processing: Legitimate interest (to ensure website performance and security).
  • Countries Where Data May Be Processed or Stored: United States, Australia, and other global locations (Cloudflare operates a global network; data is routed to the nearest data centre for performance).
  1. New Era Technology Australia
  • OrganiSation: New Era Technology AU Pty Ltd, Level 5, 200 Mary Street, Brisbane, QLD 4000, Australia
  • Contact Information: Website: https://www.neweratech.com/au, Email: [email protected]
  • Purpose of Processing: Hosting and infrastructure support to ensure service availability and performance for users in the Asia-Pacific region.
  • Data Types Processed: Email address, user-generated content, IP address, and account information.
  • Legal Basis for Processing: Contractual necessity (to provide the service as per our Terms of Service).
  • Countries Where Data May Be Processed or Stored: Australia